Rescue data when the OS does not boot

If the system does not start, the password does not work after a reset, or the file system is damaged, the data on the disk is usually still there. Do not reinstall — that erases it.

We cannot mount your disk for you: there is no such procedure, and we have no copy of your data. What you can do yourself:

1. Open the VNC console in the client area and see what is on the screen. Sometimes the system boots into recovery mode and the data can be copied from there.
2. If it does not boot at all, mount a live image (any rescue ISO) through the client area and boot from it. Your disk stays untouched.
3. In the live system, find and mount the disk, then copy the data out:

   lsblk
   sudo mkdir /mnt/disk && sudo mount /dev/vda1 /mnt/disk
   sudo rsync -az /mnt/disk/important/ user@your-storage:/rescue/

4. Only after the data is safe, reinstall the system.

If you are not comfortable doing this, create a ticket: engineers can help with access and diagnostics, but we cannot promise data recovery — there is no copy on our side.